Margaret Wheatley states that she is “at heart a lapsed scientist, still hoping that the world will yield up its secrets to [her] in predictable formulation” (6). Having harvested a number of secrets from recent popularizations of science, Wheatley applies these secrets as insights into her own field of organizational leadership. The result is an unabashed, almost euphoric, affirmation of quantum physics, self-organizing systems, chaos theory, and the philosophical lessons that are routinely drawn from those disciplines.
Most books can be experienced at more than one level of understanding; this book works best at the celebrational level. Although Wheatley deals with some abstruse concepts, she is not overly cerebral, and her larger message attempts to liberate us from outmoded ways of thinking. She postulates that the new science, in all its ideological upheaval, sends a clear signal to managers and organizational specialists: because attitudes shape organizations, no better way exists to achieve organizational reform than persuading people that their personal attitudes are not sacrosanct. Some may find this a frightening prospect, but, on the other hand, loss of rigidity can also be cause for exultation.
Wheatley ends her book by discussing chaos theory, a move that allows her to wrap things up with the assertion that while the universe is strange, uncertain, and bizarre, it remains “a universe of inherent order” (151)—a point that must be made if Wheatley is to establish her claim that we can learn about organization from an orderly universe.